ITQAN KITCHENS Corporate Legal Handbook

Warranty Policy

Version 1.0Effective Date: July 2026

1. Purpose

This Warranty Policy outlines the warranty protection offered by ITQAN KITCHENS for products manufactured, supplied, and installed by the Company. It forms an integral part of the Contract between the Company and the Client.

This Policy should be read together with the Company’s Terms & Conditions.

2. Scope of Warranty

Subject to the terms of this Policy, ITQAN KITCHENS warrants that products manufactured and installed by the Company will be free from defects in materials and workmanship under normal residential use during the applicable warranty period agreed in the Contract.

The warranty applies only to the original purchaser unless otherwise agreed in writing.

3. What the Warranty Covers

Subject to inspection, the warranty may cover:

manufacturing defects in cabinetry structures;
structural defects and bonding failure under normal use;
incorrect installation attributable directly to the Company;
adjustment of doors and drawers affected by normal settlement within a reasonable period after installation.

4. Cabinet Construction

The Company warrants that cabinet structures manufactured by ITQAN KITCHENS are produced using moisture-resistant materials designed to withstand high humidity conditions in the UAE.

The warranty does not cover damage resulting from excessive moisture, flooding, structural movement of the building, misuse, overloading, or alterations performed by third parties.

5. Hinges & Drawer Systems

Hardware supplied by third-party manufacturers (such as Blum, Hettich, or equivalent) is covered by the respective manufacturer’s warranty. ITQAN KITCHENS will assist customers in coordinating warranty claims relating to such components.

6. Countertops & Appliances

Countertops manufactured or supplied by the Company are covered against manufacturing defects. The warranty does not cover impact damage, heat damage, misuse, or chemical stains.

Kitchen appliances are covered by the respective manufacturer's official warranty in the UAE.

7. Warranty Exclusions

This Warranty does not cover:

misuse, abuse, negligence, or accidental damage;
water damage caused by plumbing leaks or flooding;
commercial use of residential kitchen products;
modifications or repairs carried out by unauthorized third parties;
normal wear and tear, including scratches occurring after installation.

8. How to Claim

To submit a warranty claim, please provide:

Your name and contact details;
Invoice or contract number;
Description of the issue accompanied by photographs.