Terms & Conditions

1. Purpose & Scope

These Terms & Conditions (“Terms”) establish the contractual framework governing all quotations, design services, manufacturing, supply, delivery, installation, warranty services, and other business activities undertaken by ITQAN KITCHENS (“the Company”).

These Terms are intended to ensure transparency, protect the interests of both the Client and the Company, and promote fair commercial practices in accordance with the applicable laws of the United Arab Emirates.

By requesting a quotation, approving a design, placing an order, signing a proposal, making any payment, or accepting delivery of Products or Services, the Client confirms acceptance of these Terms.

2. Definitions

For the purposes of these Terms:

• Company means ITQAN KITCHENS, a business licensed in the Emirate of Ras Al Khaimah, United Arab Emirates.
• Client means any natural person, company, developer, contractor, architect, designer, consultant, or legal entity purchasing Products or Services from the Company.
• Contract means the accepted quotation, proposal, purchase order, approved drawings, specifications, invoices, together with these Terms & Conditions.
• Products include all kitchens, cabinetry, wardrobes, vanity units, storage systems, countertops, accessories, hardware, and custom-manufactured interior products supplied by the Company.
• Services include consultation, design, engineering, site measurements, manufacturing, project management, logistics, installation, maintenance, and after-sales support.
• Project means the complete scope of work agreed between the Client and the Company.

3. Scope of Services

The Company provides bespoke interior solutions, including but not limited to:

• Kitchen design
• Custom cabinet manufacturing
• Wardrobes
• Vanity units
• Storage solutions
• Interior fit-out elements
• Countertop supply
• Delivery
• Professional installation
• After-sales support
• Maintenance services where agreed

Any services not expressly stated within the Contract shall be deemed excluded unless confirmed in writing.

4. Quotations

4.1 All quotations are issued in good faith based on the information available at the time of preparation.
4.2 Unless otherwise stated, quotations remain valid for 30 calendar days from the date of issue.
4.3 Quotations are confidential and prepared solely for the Client.
4.4 Prices may be revised where:

• specifications change;
• quantities change;
• imported material prices significantly fluctuate;
• taxes or government fees change;
• the quotation expires before acceptance.

4.5 Typographical or calculation errors may be corrected at any time before acceptance.

5. Formation of Contract

A legally binding Contract shall be formed only when:

• the quotation has been accepted;
• any required deposit has been received;
• and the Company confirms acceptance in writing.

No verbal representation shall modify the Contract unless confirmed in writing by an authorised representative of the Company.

6. Design Services

Designs prepared by ITQAN KITCHENS are based upon information supplied by the Client together with site measurements where applicable.

Design revisions requested by the Client prior to final approval shall be accommodated where reasonably possible.

Following written approval of the final drawings, all dimensions, finishes, colours, materials, appliance locations, hardware selections, and technical specifications shall be deemed accepted.

The Company shall not be responsible for errors that were clearly shown on approved drawings.

7. Intellectual Property

All intellectual property rights remain exclusively owned by ITQAN KITCHENS. This includes:

• drawings
• CAD files
• 3D renderings
• concepts
• technical details
• manufacturing methods
• specifications
• catalogues
• website content
• photography

No document may be copied, reproduced, distributed or used for manufacturing by third parties without prior written consent. Payment for design services does not transfer ownership of intellectual property.

8. Site Measurements

Where measurements are performed by the Company, reasonable professional care shall be exercised. Where measurements are supplied by the Client, architect or contractor, the Company shall rely upon such information without liability for inaccuracies.

The Client shall immediately notify the Company of any structural changes that may affect manufacturing.

9. Manufacturing

Each Product is individually manufactured specifically for the Client.

Natural materials may display differences in:

• colour
• grain
• texture
• veining
• finish

Such variations are inherent characteristics of natural materials and shall not constitute manufacturing defects. The Company reserves the right to substitute equivalent materials where original materials become unavailable, provided functionality and quality are maintained.

10. Variations

Any modification requested after approval of drawings shall constitute a Variation. Variations may affect:

• price
• production schedule
• delivery dates
• installation programme

No Variation shall be implemented until approved in writing.

11. Delivery

Delivery dates are estimates only. The Company shall not be liable for delays caused by:

• supplier delays
• customs clearance
• transportation interruptions
• force majeure events
• weather conditions
• site inaccessibility
• unfinished construction works
• third-party contractors

The Client shall ensure that safe and unrestricted access is available.

12. Installation

Installation shall commence only when the Company determines that the Site is suitable. The Client shall ensure:

• electrical works are complete;
• plumbing rough-ins are completed;
• flooring levels are final;
• walls are finished;
• adequate lighting is available;
• unrestricted access exists.

Where installation cannot proceed due to site conditions beyond the Company’s control, additional mobilisation or storage costs may apply.

13. Inspection and Acceptance

Upon completion of installation, the Client shall inspect the Products within seven (7) calendar days. Any visible defects shall be notified in writing within this period.

Failure to notify the Company within the inspection period shall not by itself remove any mandatory consumer rights under applicable law, but the Products shall be deemed accepted for visible items that could reasonably have been identified during inspection.

14. Payment Terms

Unless otherwise agreed:

• Deposit upon acceptance
• Progress payment during production
• Final payment before or upon completion of installation

Late payments may result in suspension of manufacturing, delivery, installation, or warranty services until outstanding amounts have been settled.

15. Ownership

Ownership of Products shall remain with ITQAN KITCHENS until payment has been received in full, subject to any mandatory legal provisions that apply. Risk associated with the Products shall pass in accordance with the Contract and applicable law.

16. Warranty

Warranty coverage is governed by the Company’s separate Warranty Policy, which forms an integral part of these Terms.

The Warranty applies only to manufacturing defects and workmanship under normal use and excludes damage resulting from misuse, neglect, accidents, unauthorised modifications, improper maintenance, or ordinary wear and tear.

17. Limitation of Liability

Except where liability cannot lawfully be excluded or limited under applicable law, the Company’s total liability arising out of or in connection with the Contract shall be limited to direct losses reasonably foreseeable at the time of contracting.

The Company shall not be liable for indirect, consequential, incidental, or special losses, including loss of profit, loss of business opportunity, or business interruption.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded under the laws of the United Arab Emirates.

18. Force Majeure

The Company shall not be responsible for delays or failures resulting from events beyond its reasonable control, including natural disasters, governmental actions, epidemics, labour disputes, import restrictions, transportation disruptions, supplier failures, or utility interruptions.

Where a Force Majeure event materially affects performance, the parties shall cooperate in good faith to agree on a revised timetable.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

The parties shall endeavour to resolve any dispute through good-faith negotiation before commencing formal legal proceedings. Where a dispute cannot be resolved amicably, it shall be submitted to the courts having competent jurisdiction in the Emirate of Ras Al Khaimah, unless another forum is required by applicable mandatory law.

20. Contact

ITQAN KITCHENS
Ras Al Khaimah
United Arab Emirates
Email: contact@itqankitchens.ae
Telephone: +971 58 205 3476