Itqan Kitchens
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ITQAN KITCHENS Corporate Legal Handbook

Privacy Policy

Version 1.0Effective Date: July 2026

1. Introduction

ITQAN KITCHENS (“the Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, suppliers, business partners, visitors, and website users.

This Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected when you interact with our business, visit our website, request quotations, purchase our products, or use our services.

We believe that responsible handling of personal information is an essential part of maintaining long-term customer trust.

2. Scope of this Policy

This Policy applies to:

  • Website visitors
  • Customers
  • Prospective customers
  • Property owners
  • Architects
  • Interior designers
  • Developers
  • Contractors
  • Suppliers
  • Business partners
  • Service providers

It applies regardless of whether communication takes place through our website, email, telephone, WhatsApp, social media platforms, or in person.

3. Information We Collect

Depending upon the services requested, we may collect:

Personal Information

  • Full name
  • Company name
  • Postal address
  • Property address
  • Email address
  • Telephone number
  • Mobile number

Project Information

  • Kitchen dimensions
  • Floor plans
  • Architectural drawings
  • Interior layouts
  • Site photographs
  • Technical specifications
  • Material selections
  • Appliance specifications

Financial Information

Where applicable, we may process:

  • Quotations
  • Invoices
  • Payment confirmations
  • VAT-related information
  • Banking details necessary to process payments

We do not intentionally collect payment card information unless required through secure payment providers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages visited
  • Date and time of access
  • Referring website
  • Language settings

4. Information You Voluntarily Provide

You may voluntarily provide information when you:

  • request a quotation;
  • submit an enquiry;
  • book a consultation;
  • complete a contact form;
  • subscribe to newsletters;
  • communicate by email;
  • communicate via WhatsApp;
  • interact through social media;
  • submit warranty requests;
  • submit complaints.

5. Purpose of Processing

Personal information is processed only where necessary for legitimate business purposes. These purposes include:

  • preparing quotations;
  • providing design consultations;
  • manufacturing bespoke products;
  • arranging delivery;
  • scheduling installation;
  • providing warranty services;
  • responding to customer enquiries;
  • improving customer service;
  • maintaining project documentation;
  • complying with legal obligations;
  • protecting our legal rights.

6. Legal Basis

Where applicable, personal information is processed because:

  • it is necessary to perform a contract;
  • it is necessary before entering into a contract;
  • it is required by applicable law;
  • it is necessary to protect legitimate business interests;
  • the individual has provided consent where appropriate.

7. Confidentiality

ITQAN KITCHENS treats all customer information as confidential. Employees, contractors, consultants, and service providers are expected to access personal information only where necessary for the performance of their duties. Information is handled with appropriate care and professionalism.

8. Sharing of Information

We do not sell, rent, or trade personal information. Information may be shared only where reasonably necessary with:

  • logistics companies;
  • installation teams;
  • approved subcontractors;
  • suppliers;
  • payment service providers;
  • IT service providers;
  • insurance providers;
  • auditors;
  • legal advisers;
  • competent governmental authorities where required by law.

All recipients are expected to process information responsibly and only for the intended purpose.

9. International Transfers

Certain suppliers, cloud service providers, software platforms, or business partners may process information outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that personal information continues to receive an appropriate level of protection consistent with applicable legal requirements.

10. Data Security

ITQAN KITCHENS maintains administrative, technical, and organisational measures designed to protect information against:

  • unauthorised access;
  • accidental disclosure;
  • alteration;
  • destruction;
  • misuse;
  • unlawful processing.

While no system can guarantee absolute security, we continually review our practices to reduce foreseeable risks.

11. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • perform contractual obligations;
  • complete projects;
  • administer warranties;
  • resolve disputes;
  • comply with accounting, taxation, and legal obligations;
  • protect legitimate business interests.

Information that is no longer required may be securely deleted or anonymised.

12. Customer Rights

Subject to applicable law, individuals may request:

  • access to their personal information;
  • correction of inaccurate information;
  • updating of incomplete information;
  • deletion where appropriate;
  • restriction of certain processing activities;
  • withdrawal of consent where processing is based on consent;
  • information regarding the processing of their personal information.

Certain requests may be limited where legal obligations require continued retention of information.

13. Marketing Communications

Marketing communications will only be sent where permitted by law or where the recipient has requested or agreed to receive such communications. Recipients may unsubscribe at any time by following the instructions provided within the communication or by contacting the Company directly.

14. Website Analytics

Our website may use analytical tools to better understand website performance, visitor behaviour, and user experience. Such information is generally aggregated and used for statistical purposes to improve our website and services.

15. Third-Party Links

Our website may contain links to third-party websites. ITQAN KITCHENS is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites separately.

16. Children’s Privacy

Our services are intended for adults and business customers. We do not knowingly collect personal information from children without appropriate legal authority. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it where required.

17. Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business operations, or technological developments. The latest version will always be published on our website together with the date of revision.

18. Contact Us

For questions relating to this Privacy Policy or the processing of personal information, please contact:

ITQAN KITCHENS
Ras Al Khaimah
United Arab Emirates
Email: privacy@itqankitchens.com
Telephone: +971 58 205 3476

19. Governing Law

This Privacy Policy shall be governed by the applicable laws of the United Arab Emirates. Nothing contained within this Policy shall limit any rights that individuals may have under applicable mandatory legislation.